Legal
Terms and text messaging
Last updated October 31, 2026
These terms apply to arkenwell.com and to text messages and calls handled by systems Arkenwell runs for its clients. Client engagements are also covered by a separate written agreement, which takes priority if the two differ.
Using this website
The content on arkenwell.com is for general information. Figures in the sample dashboard and examples are illustrative and are not results from a real client. Nothing on the site is a guarantee of any specific outcome.
Text messaging terms
Arkenwell runs text messaging for its client businesses so they can respond to people who contact them.
- Who receives messages: only people who gave their phone number and agreed to be contacted, for example by submitting a form, calling or texting the business
- What the messages are about: replies to inquiries, appointment booking, confirmations and reminders, and follow-up on estimates
- How often: message frequency varies with your inquiry and appointment
- Cost: message and data rates may apply
- Opting out: reply STOP at any time to stop receiving messages. You will get one message confirming you have opted out.
- Help: reply HELP, or email hello@arkenwell.com
Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of buying any goods or services.
See our privacy policy for how phone numbers and messages are handled. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
AI assistants and calls
People who contact our clients are told when they are speaking with an AI assistant. Calls may be recorded, with notice at the start of the call. Pricing, contracts and commitments are always confirmed by the client's own team, not by the AI.
Liability
To the extent the law allows, Arkenwell is not liable for indirect or consequential losses arising from use of this website. Liability for client services is set out in each client agreement.
Changes
We may update these terms. The date at the top shows when they last changed.